Job Description
Join our award-winning support team as a Chat Support Specialist! We're hiring weekend warriors in Chicago, IL and Texas with comprehensive paid training to launch your customer service career. This full-time role offers competitive pay, flexible scheduling, and growth opportunities in a dynamic tech environment.
What You'll Love:
- Comprehensive paid training program (4 weeks)
- Weekend shifts with weekday flexibility
- Health benefits after 60 days
- Remote-friendly hybrid options
- Quarterly performance bonuses
Responsibilities
- Deliver exceptional customer support via live chat across multiple platforms
- Troubleshoot technical issues with empathy and efficiency
- Maintain detailed customer interaction records in CRM systems
- Collaborate with Tier 2 support for complex escalations
- Meet 95% customer satisfaction score targets
- Adhere to SLA standards for response times
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- 90+ WPM typing accuracy
- Proficiency with Zendesk/Intercom platforms
- Ability to work Saturday/Sunday shifts (10am-6pm)
- Strong conflict resolution skills
- Basic HTML/CSS knowledge a plus
- Reliable high-speed internet connection