Job Description
Join our award-winning customer service team in Louisville, KY! We're seeking passionate individuals to deliver exceptional support experiences. No prior experience required—comprehensive paid training will equip you with industry-leading skills. Enjoy competitive pay, benefits, and career growth opportunities in a dynamic environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for response times and satisfaction
- Continuously update product knowledge through training modules
- Identify opportunities to improve service processes
Qualifications
- High school diploma or equivalent
- Strong verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Proven problem-solving and conflict resolution abilities
- Adaptability in fast-paced environments
- Previous customer service experience preferred but not required