Job Description
Join TechConnect Solutions' elite customer support team in sunny San Jose! We're seeking passionate Chat Support Specialists to deliver exceptional digital experiences during weekend shifts. Enjoy comprehensive paid training, competitive pay, and a vibrant workplace culture. Perfect for tech enthusiasts seeking flexible hours while advancing their careers.
Why Join Us?
• Industry-leading paid training program
• Weekend schedule with weekday flexibility
• Career advancement into tech support/IT roles
• Collaborative team environment with growth opportunities
Responsibilities
- Deliver real-time chat support via web-based platforms
- Resolve technical inquiries for SaaS products and mobile apps
- Document cases accurately in CRM systems
- Collaborate with Tier 2 engineers for complex escalations
- Maintain 95%+ customer satisfaction metrics
- Participate in weekend team training sessions
- Identify trends for product improvement feedback
Qualifications
- High school diploma or equivalent (degree preferred)
- Minimum 40 WPM typing accuracy
- Experience with Zendesk or Freshdesk platforms
- Strong problem-solving and multitasking abilities
- Weekend availability (Sat/Sun, 8am-8pm)
- Basic troubleshooting for OS/browser issues
- Excellent written communication skills
- Passion for customer experience excellence