Job Description
Join our award-winning team at Customer Connect Solutions Inc. as a Remote Customer Service Representative and become the voice of our valued clients! We're seeking passionate individuals in Jacksonville, FL and Georgia to deliver exceptional support from home. Enjoy flexible hours, competitive pay, and a supportive virtual environment where your skills truly shine. If you thrive on problem-solving and building customer loyalty, this is your opportunity to grow with us!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and professionalism
- Document interactions in CRM systems while maintaining accurate records
- Collaborate with cross-functional teams to escalate complex issues
- Meet key performance metrics including resolution time and satisfaction scores
- Continuously update product knowledge to provide precise solutions
- Identify trends to contribute to service improvement initiatives
- Maintain strict confidentiality of customer data and company policies
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in remote or virtual setting
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Reliable high-speed internet and dedicated home workspace
- Ability to multitask and prioritize in dynamic environments
- Must reside in Jacksonville, FL or Georgia for this remote role
- Positive attitude with strong problem-solving abilities