Job Description
Join our dynamic team as a Chat Support Specialist in Columbus, OH! We offer comprehensive paid training and competitive weekend shift opportunities. Help customers resolve technical issues with empathy and precision while building valuable skills in a supportive environment. Perfect for detail-oriented individuals seeking flexible hours and career growth in customer service.
Responsibilities
- Deliver exceptional customer support via live chat channels
- Troubleshoot technical issues and provide step-by-step solutions
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain product knowledge through continuous training
- Adhere to service level agreements (SLAs) and quality standards
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- Minimum 40 WPM typing speed with 95% accuracy
- Strong written communication and problem-solving skills
- Ability to work independently and as part of a team
- Basic computer literacy and internet navigation
- Customer service experience preferred
- Must be available for weekend shifts (Sat/Sun)
- Reliable high-speed internet connection