Job Description
Join our award-winning team as a Customer Service Representative with immediate start availability! GlobalConnect Solutions is urgently hiring passionate individuals to deliver exceptional customer experiences in Memphis, TN. This full-time role offers competitive compensation, comprehensive benefits, and rapid onboarding. If you thrive in fast-paced environments and excel at problem-solving, apply today to launch your career with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities to drive revenue growth
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or retail
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude and commitment to customer satisfaction