Job Description
Join ConnectCare Solutions as a Customer Service Representative and enjoy the stability of weekly pay with immediate start opportunities! We're seeking empathetic professionals to deliver exceptional support to our diverse client base in Atlanta. This role offers a collaborative environment with comprehensive training and clear career advancement paths. If you thrive in fast-paced settings and prioritize customer satisfaction, this is your chance to build a rewarding career in one of Georgia's most vibrant cities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer concerns efficiently while maintaining company standards and service level agreements
- Document interactions accurately in CRM systems and escalate complex issues appropriately
- Collaborate with team members to share best practices and improve service quality
- Meet/exceed performance metrics including call handling time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a high-volume environment
- Exceptional communication skills with clear, professional verbal and written abilities
- Strong problem-solving aptitude and emotional intelligence
- Proficiency with CRM software and Microsoft Office applications
- Ability to work flexible shifts including evenings and weekends as needed
- Authorized to work in the United States with reliable transportation