Job Description
Join NexaConnect Solutions as a Chat Support Specialist and become the voice of our customers! We're seeking tech-savvy communicators to deliver exceptional support through live chat channels during weekend shifts. This fully remote position offers flexible hours while making a real impact on customer satisfaction.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive paid training and certification
- 100% remote work with flexible scheduling
- Health benefits, 401(k) match, and paid time off
- Career advancement into senior support or QA roles
Responsibilities
- Respond to customer inquiries via live chat within 90-second SLA
- Troubleshoot technical issues, billing questions, and product inquiries
- Maintain detailed case notes in Zendesk with resolution accuracy
- Collaborate with tier-2 support for complex escalations
- Identify trends and provide feedback for product improvements
- Adhere to PCI compliance standards for payment processing
- Participate in weekly performance reviews and training sessions
Qualifications
- High school diploma; associate's degree preferred
- 1+ years customer support experience (chat/email/voice)
- Exceptional written communication and empathy skills
- Proficiency with CRM tools (Zendesk/Intercom experience a plus)
- Ability to multitask across 3-4 chat conversations simultaneously
- Reliable high-speed internet and quiet home office setup
- Available Saturdays and Sundays (12-8 PM CT/PST flexible)