Job Description
Join our award-winning customer service team as a Weekend Shift Customer Service Representative! Work remotely from Miami while delivering exceptional support to clients across the nation. This full-time position offers competitive pay, comprehensive benefits, and career growth opportunities in a dynamic virtual environment. If you're passionate about problem-solving and thrive in fast-paced weekend schedules, apply today to become part of our innovative team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account issues using CRM systems (Salesforce, Zendesk)
- Document interactions accurately and maintain detailed customer records
- Collaborate with internal teams to escalate complex cases and ensure timely resolution
- Meet/exceed performance metrics including CSAT scores and response times
- Participate in continuous training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office Suite
- Excellent verbal/written communication and active listening abilities
- Ability to work independently with minimal supervision during weekend shifts
- Experience with CRM software and ticketing systems
- Spanish fluency a significant plus for Miami market