Job Description
Join our award-winning remote support team and transform customer interactions into memorable experiences! ConnectCare Solutions is seeking passionate Chat Support Specialists for weekend shifts in San Diego. Work from home while delivering exceptional service through our cutting-edge chat platform. Enjoy competitive pay, flexible scheduling, and comprehensive training.
What We Offer:
- Industry-leading compensation ($18-$25/hr)
- 100% remote weekend work (Sat/Sun)
- Health/dental/vision benefits
- Performance-based bonuses
- Career advancement pathways
Responsibilities
- Resolve customer inquiries via live chat within 60-second response time
- Troubleshoot technical issues for SaaS products
- Maintain accurate case documentation in CRM systems
- Collaborate with Tier 2 support for complex escalations
- Meet 95% customer satisfaction score monthly
- Adhere to HIPAA/GDPR compliance standards
- Participate in bi-weekly training sessions
Qualifications
- 2+ years customer support experience
- 70+ WPM typing speed with 98% accuracy
- Proficiency in Zendesk/Intercom platforms
- Strong written communication skills
- Ability to work independently in remote setting
- Weekend availability (6 AM - 2 PM PT)
- High-speed internet connection
- Associate degree or equivalent experience