Job Description
Join ConnectSolutions Inc. as a Chat Support Specialist and be part of our dynamic customer service team! We're hiring passionate individuals to deliver exceptional support through chat channels while enjoying the flexibility of weekly pay. Our Jacksonville, FL-based team thrives on innovation and growth, offering competitive compensation and a supportive work environment. If you excel at problem-solving and communication, this is your opportunity to shine!
Responsibilities
- Provide prompt, professional customer support via live chat
- Resolve technical inquiries and product-related issues
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Maintain high customer satisfaction scores
- Adapt to evolving product knowledge and protocols
Qualifications
- High school diploma or equivalent
- Minimum 1 year customer service experience
- Excellent written communication skills
- Ability to multitask in fast-paced environments
- Basic technical troubleshooting knowledge
- Proficient in typing (40+ WPM)
- Must be available for evening/weekend shifts