Job Description
Join our dynamic team as a Chat Support Specialist in Denver, CO! We're seeking tech-savvy communicators to deliver exceptional customer service through live chat channels. Enjoy weekly pay, flexible scheduling, and immediate start opportunities. Perfect for students, career changers, or those seeking supplemental income.
Our Denver-based support hub offers collaborative workspaces, modern amenities, and a culture focused on growth. You'll resolve technical inquiries, troubleshoot issues, and build lasting customer relationships while developing valuable digital communication skills.
Responsibilities
- Respond to customer inquiries via live chat within 60-second SLA
- Troubleshoot technical issues for software/hardware products
- Document interactions and maintain detailed case notes
- Collaborate with Tier 2 support for complex escalations
- Meet weekly performance metrics (CSAT, resolution rate)
- Participate in daily team training sessions
- Maintain product knowledge through internal wikis
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency in CRM software (Zendesk/Salesforce)
- Exceptional written communication skills
- Ability to multitask in fast-paced environments
- Basic troubleshooting knowledge of OS/browser issues
- Reliable transportation to Denver office
- Availability for weekend shifts (1-2 days/week)