Job Description
Join our elite customer support team at ConnectCare Solutions! We're seeking passionate Chat Support Specialists to deliver exceptional digital experiences for Fortune 500 clients. Enjoy competitive weekly pay, comprehensive benefits, and career advancement opportunities in our modern Jacksonville hub. Our hiring event features on-the-spot interviews, same-day offers, and exclusive bonuses for qualified candidates.
Responsibilities
- Provide real-time chat support across multiple platforms (web, mobile, social)
- Resolve customer inquiries within 2-minute response time SLA
- Maintain 95%+ customer satisfaction score with personalized solutions
- Document interactions using Zendesk and Salesforce CRM systems
- Collaborate with Tier 2 teams for complex technical escalations
- Participate in weekly training sessions on new products/processes
- Contribute to knowledge base articles and improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience in digital channels
- Minimum 60 WPM typing speed with 98% accuracy
- Proficiency in Zendesk, Salesforce, and live chat tools
- Exceptional written communication skills in English
- Ability to multitask across 5+ concurrent chats
- Flexible availability including nights/weekends (40hr/week)
- Positive attitude with problem-solving mindset