Job Description
Join NexConnect Solutions as a Chat Support Specialist in Fort Worth and enjoy weekly pay with immediate start opportunities! We're seeking tech-savvy communicators to deliver exceptional customer support via our live chat platform. This role offers remote flexibility with local onboarding and training in Fort Worth. Perfect for candidates seeking consistent weekly paychecks and dynamic customer interactions.
Why NexConnect?
- Weekly paychecks (no waiting for month-end)
- Flexible part-time hours (evenings/weekends available)
- Comprehensive paid training
- Career advancement into technical support
Responsibilities
- Resolve customer inquiries via live chat within SLA targets
- Maintain detailed chat logs and case documentation
- Collaborate with Tier 2 support for complex issues
- Upsell products/services during customer interactions
- Meet/exceed customer satisfaction metrics
- Adhere to data security and privacy protocols
- Participate in weekly performance reviews
Qualifications
- High school diploma or equivalent (required)
- Minimum 1 year customer service experience
- 60+ WPM typing accuracy
- Proficient with CRM platforms (Zendesk/Salesforce)
- Exceptional written communication skills
- Ability to multitask across 3-4 chat windows
- Reliable high-speed internet connection
- Must pass background check