Job Description
We are seeking a Chat Support Specialist to join our dynamic team in Seattle. This is an Immediate Hire position perfect for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer experiences.
In this role, you will act as the face of our brand, assisting customers via live chat channels. We utilize top-tier CRM tools to ensure seamless service delivery and rapid resolution of technical inquiries.
Why Join Us?
- Immediate Start: Don't wait—begin contributing to our success within days.
- Competitive Pay: Earn $20-$25/hour based on experience.
- Modern Tools: Work with industry-leading software (Zendesk, Intercom).
- Flexible Environment: Hybrid options available in Seattle.
If you have a knack for problem-solving and clear communication, we want to hear from you.
Responsibilities
- Respond to customer inquiries in real-time via live chat platforms with empathy and accuracy.
- Diagnose and troubleshoot technical issues or product-related questions for end-users.
- Maintain a high CSAT (Customer Satisfaction Score) and adherence to response time SLAs.
- Document all interactions and resolutions accurately in the CRM system.
- Collaborate with the product and engineering teams to escalate complex feedback.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Stay updated on product knowledge base and assist in creating FAQs.
Qualifications
- High school diploma or GED required; associate degree preferred.
- Previous experience in customer support, technical support, or chat support is a plus.
- Exceptional written communication skills; ability to type 40+ WPM.
- Familiarity with CRM software (e.g., Zendesk, Salesforce) is highly desirable.
- Ability to work independently while maintaining a positive, professional tone.
- Must be authorized to work in the United States.
- Reliable high-speed internet connection and a quiet workspace.