Job Description
Join our award-winning customer service team as a Chat Support Specialist! We're seeking tech-savvy communicators in Seattle, WA and Texas to deliver exceptional digital customer experiences. Enjoy weekly pay, comprehensive paid training, and a dynamic remote work environment.
At Customer Connect Solutions, we believe in empowering our people. As a key member of our support team, you'll resolve inquiries via our cutting-edge chat platform while building lasting customer relationships. This full-time role offers competitive compensation, flexible scheduling, and clear pathways to advancement within our growing organization.
Responsibilities
- Deliver real-time customer assistance via chat across multiple digital platforms
- Resolve technical inquiries, billing questions, and service issues efficiently
- Maintain detailed case documentation in our CRM system
- Collaborate with Tier 2 support on complex troubleshooting escalations
- Contribute to knowledge base improvements and process optimizations
- Meet/exceed performance metrics for response time and customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 45 WPM typing speed with 98% accuracy
- Experience in customer service or technical support (chat preferred)
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written communication and problem-solving skills
- Reliable high-speed internet connection and quiet home office
- Ability to work rotating weekends/holidays based on business needs