Job Description
Join ConnectCare Solutions and transform your career with our award-winning call center team! We're seeking passionate Customer Service Specialists in Detroit to deliver exceptional support while enjoying weekly pay and a supportive work environment. Our Texas hiring event offers expanded opportunities for nationwide growth!
Why Join Us?
- Weekly paycheck – no more waiting!
- Comprehensive training and career advancement
- Health, dental, and vision benefits
- Employee recognition programs
- Modern downtown Detroit workspace
Be part of a team that values your voice and rewards your dedication. Apply today to secure your spot at our upcoming hiring event!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding billing, technical support, and account management
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to optimize customer experiences
- Participate in ongoing product knowledge training
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional communication and active listening skills
- Proficiency with Windows OS and CRM software
- Ability to type 35+ WPM with high accuracy
- Resilience under pressure and conflict resolution skills
- Flexible availability including evenings/weekends
- Valid U.S. work authorization