Job Description
Join our award-winning customer experience team as a Chat Support Specialist! We're seeking empathetic communicators to deliver premium support from home. Enjoy flexible scheduling, comprehensive benefits, and a collaborative virtual environment. Help our clients resolve inquiries while building your career in tech.
Responsibilities
- Resolve customer inquiries via live chat with 95% satisfaction rate
- Document cases accurately in CRM systems
- Collaborate with cross-functional teams on complex issues
- Maintain product knowledge through continuous training
- Identify upsell opportunities during interactions
- Adhere to SLA metrics and quality standards
Qualifications
- 2+ years customer support experience
- Excellent typing speed (60+ WPM)
- Proficiency with Zendesk/Salesforce
- Strong problem-solving abilities
- Available evenings/weekends as needed
- High-speed home internet required
- Ohio residency mandatory