Job Description
Join our award-winning call center team in Charlotte and start your career immediately! ConnectCare Solutions is seeking passionate Customer Service Agents to deliver exceptional support to our growing client base. Enjoy competitive pay, comprehensive training, and a dynamic work environment with opportunities for advancement. We're hiring now for day and evening shifts – no experience necessary!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with typing speed of 30+ WPM
- Customer service mindset with problem-solving aptitude
- Flexibility to work rotating shifts including weekends
- Valid work authorization and reliable transportation