Job Description
Join Our Sacramento Team Immediately!
We're seeking dynamic Call Center Representatives to join our award-winning customer service team in Sacramento. Enjoy competitive pay, comprehensive benefits, and rapid onboarding. Start your career today!
Special Note: Hiring events also scheduled for Georgia locations – inquire for details!
Responsibilities
- Handle inbound/outbound customer inquiries with exceptional professionalism
- Resolve issues using CRM tools and multi-channel support
- Meet/exceed performance metrics (call quality, resolution time)
- Document interactions accurately in customer databases
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Proficient with Windows OS and CRM software
- Minimum 30 WPM typing speed
- Ability to work flexible shifts (evenings/weekends)
- Strong problem-solving and communication skills
- Background check required