Job Description
Join our award-winning customer service team and launch your career immediately! We're seeking dynamic Weekend Call Center Agents in Raleigh, NC to deliver exceptional support experiences. Enjoy competitive pay, comprehensive training, and a vibrant team environment while working flexible weekend schedules. Perfect for career changers or those seeking work-life balance!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and account inquiries efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Participate in ongoing training programs
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Proficient in Microsoft Office applications
- Flexibility to work Saturday/Sunday shifts (10am-6pm)
- Positive attitude and problem-solving mindset