Job Description
Join Nexus Communications at our exclusive Minneapolis hiring event and launch your career in customer excellence! We're seeking passionate individuals to represent premier brands in a dynamic call center environment. Enjoy competitive pay, comprehensive benefits, and growth opportunities with a Fortune 500 partner.
What We Offer:
- Starting hourly rate of $18-$24 with quarterly performance bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with 6% company match
- Paid training and career development programs
- Modern downtown Minneapolis workspace with free parking
Event Details:
Date: October 15, 2023 | Time: 9:00 AM - 4:00 PM
Location: Nexus Communications, 1200 Nicollet Mall, Minneapolis, MN 55403
Responsibilities
- Deliver exceptional customer service via inbound/outbound calls, email, and chat
- Resolve billing, technical, and account inquiries efficiently
- Meet/exceed quality and productivity metrics (35+ calls/day)
- Utilize CRM systems to document interactions and update records
- Collaborate with team members to share best practices
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities to enhance customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong verbal communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Reliable transportation for downtown location
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset