Job Description
Join our award-winning customer service team as a Weekend Shift Representative! We're seeking dedicated professionals to deliver exceptional support to our Houston community during weekend hours. This role offers competitive pay, flexible scheduling, and growth opportunities within a supportive environment. Perfect for students, parents, or anyone seeking weekend work-life balance. Apply today and start your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using proprietary CRM systems
- Document interactions accurately in customer databases and maintain detailed case notes
- Collaborate with support teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics for call quality, resolution time, and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail environment
- Exceptional communication and active listening skills
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Ability to work independently in a fast-paced, weekend-focused schedule
- Strong problem-solving abilities and patience when handling customer concerns
- Must be available Saturdays and Sundays (7 AM - 7 PM shifts)