Job Description
Join our dynamic team as a Local Customer Service Representative in Fort Worth! We're urgently hiring motivated individuals to deliver exceptional support to our community. This role offers competitive pay, comprehensive benefits, and growth opportunities within a supportive environment. Immediate openings available! Apply now to join our upcoming hiring event and start your rewarding career in customer service.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process orders, returns, and service requests accurately
- Document interactions and maintain detailed case records
- Collaborate with team members to address complex issues
- Meet performance metrics for response time and resolution rates
- Represent our brand professionally in all customer interactions
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible hours including weekends
- Proficiency with CRM software and Microsoft Office
- Positive attitude and resilience under pressure
- Valid Texas driver's license (if field visits required)
- Ability to pass background check and drug screen