Job Description
Join ConnectCare Solutions as a Part-Time Remote Call Center Agent and become the voice of our healthcare clients! We're seeking empathetic professionals to deliver exceptional customer service from the comfort of their homes. This flexible opportunity offers competitive pay, comprehensive training, and the chance to make a meaningful impact in communities across Florida and Pennsylvania.
Our ideal candidates thrive in dynamic environments, possess strong communication skills, and are passionate about helping others. Enjoy the freedom of remote work while building valuable experience in the growing healthcare sector. No commute, no office politics – just rewarding part-time work with a purpose.
Responsibilities
- Handle inbound/outbound calls for healthcare clients with professionalism and empathy
- Accurately document patient information and case details in CRM systems
- Resolve inquiries regarding insurance coverage, billing, and services
- Meet performance metrics for call volume and quality assurance
- Adhere to HIPAA compliance protocols for patient data protection
- Collaborate with team members to address complex customer issues
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Exceptional verbal communication and active listening skills
- Reliable high-speed internet and quiet home office space
- Ability to work independently with minimal supervision
- Basic computer proficiency with MS Office applications
- Flexible availability to work evenings/weekends as needed
- Pass background check and drug screening