Job Description
Join our award-winning team at Apex Solutions as a Local Customer Service Representative in Atlanta! We're hiring immediately for our dynamic support center with weekly pay and comprehensive benefits. As the first point of contact for our valued clients, you'll deliver exceptional experiences while growing your career in a collaborative environment. Apply today for our exclusive hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with cross-functional teams to improve service quality
- Participate in ongoing training and development programs
Qualifications
- 1+ years customer service experience preferred
- High school diploma or equivalent (college degree a plus)
- Strong communication and problem-solving skills
- Proficient in Microsoft Office and CRM software
- Ability to work flexible shifts (including weekends)
- Passion for helping others and building relationships
- Clear background check and drug screen required