Job Description
Join our dynamic team at NexaConnect Solutions as a Customer Service Representative and experience the freedom of daily pay! We're seeking empathetic professionals to deliver exceptional support to our tech-savvy clients in the heart of San Jose. Enjoy flexible scheduling, competitive hourly rates, and the unique benefit of same-day compensation for your hard work. Perfect for students, gig workers, or anyone seeking immediate financial flexibility without sacrificing career growth.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional efficiency
- Document interactions in CRM systems while maintaining data accuracy
- Collaborate with technical teams to resolve complex product issues
- Meet daily performance metrics including resolution times and satisfaction scores
- Identify upsell opportunities for premium service packages
- Maintain comprehensive knowledge of product offerings and policies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in tech or retail
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong typing skills (40+ WPM) and multitasking abilities
- Fluency in English; bilingual Spanish a significant plus
- Ability to work rotating shifts including evenings/weekends
- Passion for problem-solving and building customer loyalty