Job Description
Join our dynamic customer service team and enjoy the flexibility of working from home with daily pay! At Apex Support Solutions, we're revolutionizing how Baltimore and Pennsylvania residents access meaningful careers. As a Local Customer Service Representative, you'll be the voice of our clients, delivering exceptional support while enjoying competitive compensation and work-life balance.
Why Choose Us? • Same-day pay via our payroll app • Comprehensive paid training • Career advancement opportunities • Home office stipend • Health benefits (full-time) • 401(k) matching
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service protocols
- Participate in ongoing product training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Quiet home office with reliable internet
- Ability to work flexible hours (including weekends)
- PA/Baltimore area residency required