Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and transform your career with DAILY PAY! We're hosting a hiring event for Charlotte, NC and Texas-based candidates seeking meaningful work-life balance. Enjoy competitive pay, flexible scheduling, and the satisfaction of supporting our community.
Why ConnectCare? We invest in your growth with industry-leading training, health benefits, and advancement opportunities. Our commitment to employee well-being sets us apart in the customer service landscape.
Event Details: On-site interviews available at our Charlotte hub. Texas applicants welcome to virtual sessions!
Responsibilities
- Delocate personalized support via phone, chat, and email for diverse clientele
- Resolve billing inquiries, technical issues, and service complaints efficiently
- Maintain detailed customer records in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to enhance service protocols
- Meet/exceed KPIs for resolution time and customer satisfaction (CSAT)
- Proactively identify upsell opportunities for premium services
- Participate in weekly training sessions for product knowledge updates
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years in customer service or call center environment
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software (Salesforce/Zendesk)
- Ability to multitask in high-volume, fast-paced settings
- Strong problem-solving with empathetic conflict resolution
- Flexibility to work evenings/weekends as needed
- Bilingual (English/Spanish) candidates highly valued