Job Description
Join our dynamic team at TechSupport Solutions as a Local Chat Support Specialist in Los Angeles! We're urgently hiring motivated professionals to deliver exceptional customer support through live chat platforms. This full-time role offers immediate start and competitive compensation with opportunities for growth. As a key member of our support team, you'll resolve technical issues, provide product guidance, and ensure customer satisfaction—all while working in a collaborative environment with flexible scheduling options. Immediate start available for qualified candidates!
Responsibilities
- Respond to customer inquiries via live chat with professionalism and accuracy
- Troubleshoot technical issues for hardware/software products
- Document customer interactions and resolutions in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Maintain high customer satisfaction scores through personalized support
- Adhere to service level agreements (SLAs) for response times
- Continuously update product knowledge through training resources
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer support experience via chat/phone
- Excellent typing speed (60+ WPM) and written communication skills
- Proficiency with CRM software (Zendesk, Salesforce, etc.)
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Must reside in Los Angeles area for local onboarding
- Available for immediate start and flexible scheduling