Job Description
Join our award-winning team at Apex Customer Solutions as a Customer Service Representative in Charlotte, NC! We're seeking motivated professionals for daily pay opportunities with immediate start. Enjoy the flexibility of getting paid every day while delivering exceptional service to Fortune 500 clients.
At Apex, we invest in our people. You'll receive comprehensive training, performance bonuses, and a supportive remote work environment. This contract position offers rapid advancement opportunities for high performers ready to excel in a fast-paced customer-centric role.
Responsibilities
- Handle 50-70 daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with first-contact resolution
- Document interactions in CRM systems with 98% accuracy
- Meet/exceed 95% customer satisfaction score targets
- Collaborate with technical teams for complex escalations
- Proactively identify upsell opportunities based on customer needs
- Participate in bi-weekly performance reviews and training
Qualifications
- 1+ years customer service experience in call center environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume setting
- Strong problem-solving and conflict resolution abilities
- High school diploma; college degree preferred
- Reliable internet connection and quiet home office