Job Description
Join our dynamic team as a Customer Service Representative and enjoy the flexibility of daily pay with immediate start opportunities! At Apex Customer Solutions, we value your expertise and commitment to delivering exceptional customer experiences. This contract position offers competitive hourly rates and the chance to work with leading brands in Charlotte's thriving business landscape. If you're a motivated professional seeking fast-track employment and financial flexibility, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet daily performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Proficient with CRM software (e.g., Salesforce)
- Ability to work in fast-paced environment
- Flexible schedule availability
- Positive attitude and problem-solving mindset