Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and launch your career in one of America's fastest-growing industries! We're seeking dedicated professionals in Louisville, KY and Virginia to deliver exceptional customer experiences from home. With our comprehensive paid training program, you'll gain valuable skills while earning competitive compensation and enjoying flexible scheduling.
As a key member of our support team, you'll resolve inquiries, build customer loyalty, and contribute to our mission of making healthcare accessible. We provide all necessary equipment, so you can start immediately. This is your opportunity to grow professionally while maintaining work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Maintain accurate records in CRM systems while adhering to HIPAA compliance
- Collaborate with healthcare providers to resolve billing and coverage issues
- Identify opportunities to improve customer experience and process efficiency
- Participate in ongoing training to master new products and regulations
- Meet monthly performance metrics for quality and resolution time
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in healthcare/benefits preferred
- Excellent verbal/written communication and problem-solving skills
- Ability to work independently with minimal supervision
- Proficient with Microsoft Office and CRM software
- Reliable high-speed internet and quiet home office space
- Authorization to work in the US without sponsorship