Job Description
Join our award-winning team at Innovate Solutions Group! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our clients in New York. This full-time position offers competitive compensation, comprehensive benefits, and growth opportunities within a dynamic tech-forward environment.
At our upcoming hiring event, you'll connect directly with hiring managers and learn how your skills can make an impact. We value authenticity, problem-solving, and a customer-first mindset. If you thrive in fast-paced settings and want to be part of a company that invests in its people, this is your moment!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using CRM systems while maintaining accurate documentation
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify process improvement opportunities and provide actionable feedback
- Build long-term customer relationships through proactive communication
- Maintain deep product knowledge to provide expert guidance
- Support team initiatives during peak demand periods
Qualifications
- Minimum 2 years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional problem-solving skills with data-driven decision-making abilities
- Strong typing skills (45+ WPM) and multitasking capabilities
- Associate degree or equivalent certification preferred
- Experience in tech or SaaS industries highly desirable
- Fluency in English with Spanish or Mandarin a plus