Job Description
Join DailyPay Solutions and transform your career with daily pay! We're seeking passionate Customer Service Representatives to deliver exceptional experiences in Detroit's thriving business landscape. This full-time role offers immediate compensation flexibility and growth opportunities within a supportive, modern environment. Apply today to secure your spot at our exclusive hiring event!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process transactions and update CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex escalations
- Document interactions and identify process improvement opportunities
- Maintain performance metrics: 25+ resolved cases daily
- Adhere to PCI compliance and data security protocols
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficient in CRM platforms (Salesforce preferred)
- Exceptional communication skills with empathy-driven approach
- Ability to type 40+ WPM with 98% accuracy
- Available for rotating weekends and holidays
- High school diploma or equivalent required
- Pass background check and drug screening