Job Description
Join ExpressPay Solutions as a Customer Service Representative and enjoy the flexibility of daily pay with immediate start opportunities! We're seeking dynamic individuals to deliver exceptional support to our clients in Los Angeles. This role offers a modern, fast-paced environment where your contributions are recognized and rewarded daily. No long wait periods for paychecks – work today and get paid tomorrow!
Our team thrives on innovation and customer-centric values. We provide comprehensive training, a supportive team culture, and tools to excel in your role. If you're passionate about helping others and want financial flexibility, this is the perfect opportunity for you.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues, product questions, and service complaints
- Update customer records in CRM systems with precision
- Collaborate with technical teams to resolve complex issues
- Maintain high customer satisfaction scores (CSAT) and retention metrics
- Document interactions and follow up on pending cases
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years in customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to type 40+ WPM with 95% accuracy
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts (including weekends)
- Must pass background check and drug screening