Job Description
Join our award-winning call center team in Indianapolis! We're urgently hiring motivated individuals with paid training to provide exceptional customer service. No experience required – we’ll equip you with all the skills needed to succeed in this dynamic role. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Immediate start available!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing, navigation)
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work option
- Pass background and drug screening
- Availability for flexible shifts (evenings/weekends)