Job Description
Join Urban Support Services in San Francisco and experience the freedom of daily pay! We're seeking passionate Customer Service Representatives to deliver exceptional support to local clients. This contract position offers immediate start opportunities with competitive daily compensation and flexible scheduling. Work in our vibrant downtown office while making a tangible impact on customer satisfaction.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution rate
- Participate in weekly training sessions on new products and processes
Qualifications
- Minimum 1 year customer service experience in a high-volume environment
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal communication skills with clear articulation
- Ability to multitask effectively in fast-paced settings
- Strong problem-solving abilities with creative solutions focus
- Flexibility to work weekends and holidays during peak seasons
- Valid California driver's license for occasional local travel