Job Description
Join ConnectCare Solutions' award-winning remote call center team and transform your career with night shift flexibility across Cleveland, OH and Virginia! We're seeking passionate individuals to deliver exceptional customer service from home while earning competitive pay and comprehensive benefits. Enjoy zero commute time, paid training, and career advancement opportunities in a supportive virtual environment.
Why Work With Us?
- Industry-leading compensation with performance bonuses
- 100% remote work setup provided (equipment included)
- Health/dental/vision insurance after 60 days
- Tuition reimbursement and professional development
- Employee recognition programs with monthly rewards
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries, billing issues, and technical support requests
- Utilize CRM systems to document interactions and track resolutions
- Maintain 95%+ call quality metrics and 20+ calls per hour
- Collaborate with team leads to improve service processes
- Adhere to HIPAA/FCC compliance standards for sensitive data
- Participate in weekly coaching sessions and performance reviews
Qualifications
- Minimum 1 year customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with 98% accuracy
- Reliable high-speed internet (20+ Mbps) and quiet workspace
- Flexible schedule availability for night shifts (11 PM - 7 AM ET)
- Proficiency with Microsoft Office and cloud-based software
- Strong problem-solving abilities in high-pressure situations
- US residency and valid work authorization required