Job Description
Join our dynamic team at Customer Connect Solutions for exclusive weekend call center opportunities across Kansas City, MO and Illinois! We're hosting a hiring event for motivated individuals seeking flexible, customer-facing roles with competitive pay and growth potential.
Why Join Us?
- Weekend shifts (Sat/Sun) with weekday flexibility
- Comprehensive paid training and career advancement
- Health benefits and retirement plans for full-time roles
- Collaborative team environment with performance bonuses
Event Details:
Date: June 22, 2024
Time: 10:00 AM - 3:00 PM
Location: 123 Business Park Drive, Kansas City, MO 64101
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account inquiries efficiently
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to compliance protocols and security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and MS Office
- Ability to type 35+ WPM with accuracy
- Weekend availability (Saturday/Sunday shifts)
- Passion for problem-solving and customer satisfaction