Job Description
Join our award-winning customer service team and get paid daily! We're seeking empathetic and energetic Customer Service Representatives to deliver exceptional experiences for Fortune 500 clients. This full-time position offers immediate start and daily pay through our innovative payroll system. Enjoy modern workspaces, comprehensive training, and career growth opportunities in Charlotte's thriving business district.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account updates using Salesforce CRM
- Document interactions accurately in real-time ticketing system
- Collaborate with technical teams for complex issue escalation
- Meet daily performance metrics (30+ calls, 98% adherence)
- Participate in weekly training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in high-volume environment
- Proficient in CRM systems (Salesforce experience a plus)
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced setting
- Flexibility to work rotating weekends
- Pass background check and drug screen