Job Description
Join our dynamic team as a Customer Service Representative and become the voice of our brand! We're seeking enthusiastic professionals to deliver exceptional support during weekend shifts. This is your opportunity to thrive in a fast-paced environment while making a real impact. Enjoy competitive pay, comprehensive benefits, and career growth opportunities. Our hiring event is your direct path to joining Oakland's premier customer service team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and product-related issues efficiently
- Document interactions in CRM systems with meticulous attention to detail
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution times
- Proactively identify upsell opportunities to enhance customer loyalty
Qualifications
- 1+ years of customer service experience in a B2C environment
- Exceptional communication and conflict resolution skills
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Strong problem-solving abilities with a customer-centric mindset
- Ability to work independently during weekend shifts (Sat-Sun)
- High school diploma or equivalent; college degree preferred