Job Description
Join our dynamic team in Las Vegas as a Customer Service Representative with revolutionary daily pay! Premier Support Solutions is seeking passionate individuals to deliver exceptional customer experiences while enjoying the financial flexibility of same-day earnings. This contract position offers immediate start opportunities and comprehensive training.
Why Choose Us?
- Daily pay option with no hidden fees
- Competitive hourly rates + performance bonuses
- Modern remote/hybrid work environment
- Rapid advancement opportunities to Team Lead
- Comprehensive health benefits after 90 days
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with 95% first-contact resolution
- Process transactions and update CRM systems with 99% accuracy
- Meet/exceed KPIs: 25+ calls/day, 90+ CSAT scores
- Collaborate with Tier 2 support for complex escalations
- Document all interactions using Salesforce and Zendesk
- Participate in bi-weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in call center environment
- Proficient in Microsoft Office and CRM platforms
- Type 45+ WPM with 98% data entry accuracy
- Ability to work flexible shifts including weekends
- Bilingual Spanish speakers receive $2/hour premium
- Must pass background check and drug screening