Job Description
Join our award-winning customer experience team at Sunshine Solutions Group! We're hosting an exclusive hiring event in Orlando for passionate individuals ready to deliver exceptional service. As a Customer Service Representative, you'll be the voice of our brand, transforming every interaction into a positive experience while supporting our diverse client base across multiple channels.
Why Sunshine Solutions Group? We offer industry-leading training, flexible scheduling, comprehensive benefits (including health/dental/vision), and clear advancement paths. Our Orlando team enjoys a vibrant, collaborative work culture with quarterly team-building events and performance-based bonuses.
Hiring Event Details: Date: October 15, 2023 | Time: 9:00 AM - 4:00 PM | Location: 456 Innovation Way, Orlando, FL 32801. Walk-ins welcome! Bring your resume and be ready for on-the-spot interviews.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with 95%+ satisfaction rate
- Resolve complex billing, technical, and account issues using CRM systems (Salesforce experience preferred)
- Document interactions accurately in our ticketing system while maintaining HIPAA/GDPR compliance
- Collaborate with technical teams to resolve escalated issues within SLA timelines
- Proactively identify upsell/cross-sell opportunities to enhance customer value
- Participate in weekly coaching sessions to refine communication and problem-solving skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2B or high-volume environment
- Exceptional verbal/written communication with neutral accent
- Proficiency in MS Office Suite and ability to learn proprietary software quickly
- Strong conflict resolution and de-escalation techniques
- Available to work flexible shifts including weekends/holidays
- Valid Florida driver's license (for occasional off-site client meetings)