Job Description
Join our award-winning customer service team in Louisville, KY and launch your career with a company that values growth and development. We're seeking motivated individuals to provide exceptional support to our local clientele. Enjoy competitive pay, comprehensive training, and opportunities for advancement—all with immediate start availability. If you're passionate about helping others and thrive in a fast-paced environment, this is your chance to make an impact!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product/service concerns efficiently
- Document interactions in CRM system with precision
- Collaborate with team members to address complex cases
- Meet/exceed daily performance metrics (CSAT, AHT)
- Identify upsell opportunities for existing clients
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience
- Strong verbal/written communication skills
- Proficient with Windows OS and basic software
- Ability to multitask in high-volume setting
- Positive attitude and patience when handling complaints
- Reliable transportation to downtown office
- Availability for flexible shifts (including weekends)