Job Description
Join Express Staffing Solutions and enjoy the flexibility of daily pay while serving Oklahoma City's vibrant community! We're seeking passionate Customer Service Representatives to deliver exceptional support experiences. Our innovative daily pay program lets you access your earnings immediately after each shift - no more waiting for payday! This contract position offers competitive compensation, comprehensive training, and a supportive team environment.
As a key member of our client's customer success team, you'll handle inbound inquiries via phone, email, and chat while resolving issues with empathy and efficiency. We provide all necessary tools and ongoing development opportunities to help you excel in your role. Apply today and start getting paid daily for your valuable work!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and digital channels
- Resolve billing, technical, and service-related issues with first-contact resolution
- Document interactions accurately in CRM systems while maintaining data quality
- Collaborate with technical teams to resolve complex customer concerns
- Meet/exceed performance metrics including CSAT and AHT targets
- Proactively identify process improvement opportunities
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2C environment
- Proficient with CRM software and MS Office suite
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital support settings
- Strong problem-solving and de-escalation abilities
- Must pass background check and drug screening
- Reliable transportation to Oklahoma City facility