Job Description
Join our award-winning team in Louisville, KY as a Customer Service Representative with immediate daily pay options and comprehensive paid training! We're seeking passionate individuals to deliver exceptional support while enjoying flexible financial solutions.
Why Choose Us?
- Same-day pay available through our partnership with DailyPay
- 5-week paid training program covering systems, products, and soft skills
- Comprehensive benefits package including health insurance and 401(k)
- Career advancement paths into leadership and specialist roles
- Modern, collaborative work environment in downtown Louisville
We invest in our people because your success drives our growth. Apply today to start your career with a company that values your contribution!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Proactively identify process improvement opportunities
- Maintain deep product knowledge through continuous learning
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Strong problem-solving abilities with customer-first mindset
- Ability to work flexible shifts including evenings/weekends
- Valid driver's license and reliable transportation