Job Description
Join our award-winning customer service team in Charlotte and experience the freedom of daily pay! We're seeking passionate representatives to deliver exceptional support while growing professionally with comprehensive paid training. Enjoy competitive hourly rates, flexible scheduling, and the chance to build a rewarding career without waiting for traditional pay cycles.
At Premier Connect Solutions, we invest in our people through industry-leading onboarding and ongoing development. This full-time role offers stability with modern perks, including performance bonuses and career advancement opportunities. Our Charlotte hub features state-of-the-art facilities and a vibrant, supportive team environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues using CRM tools and established protocols
- Process transactions and update customer records accurately
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for quality and efficiency
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving abilities
- Basic computer proficiency with MS Office suite
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in fast-paced environments
- Valid North Carolina work authorization