Job Description
Join Coastal Connect Solutions as a Customer Service Representative and enjoy the freedom of daily pay and comprehensive paid training! We're seeking empathetic communicators to deliver exceptional support to our valued clients. This full-time role offers competitive compensation, career advancement opportunities, and a collaborative team environment where your contributions make a real difference.
As a key member of our Virginia Beach team, you'll resolve inquiries efficiently while embodying our commitment to customer satisfaction. Our modern facility includes flexible scheduling options, performance bonuses, and a supportive culture that celebrates success.
Responsibilities
- Handle inbound/outbound customer interactions via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics including call quality, resolution rates, and customer satisfaction scores
- Document interactions accurately in CRM platforms and escalate complex issues appropriately
- Participate in ongoing training to master new products, systems, and service techniques
- Collaborate with team members to improve service processes and share best practices
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong communication skills and ability to remain calm under pressure
- Basic computer proficiency with willingness to learn CRM software
- Reliable transportation and consistent attendance
- Previous customer service experience a plus but not required
- Ability to work flexible shifts including evenings and weekends
- Must pass background check and pre-employment screening