Job Description
Join CityConnect Solutions as a Remote Customer Service Representative and become the voice of our clients in Boston and New York! We're seeking passionate individuals to deliver exceptional support from home, no experience required. Enjoy competitive pay, flexible hours, and full benefits while making a real impact on customer satisfaction. Our comprehensive training program ensures you're equipped to handle inquiries with confidence. Work with a supportive team dedicated to your growth in a dynamic, work-from-home environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing issues, account questions, and product concerns efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to escalate complex cases
- Maintain positive customer relationships through consistent follow-up
- Meet performance metrics for response time and resolution rates
- Continuously improve product knowledge through training modules
Qualifications
- High school diploma or equivalent (no college degree required)
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Basic computer proficiency (Windows/Mac, browsers)
- Customer service mindset with problem-solving aptitude
- Availability to work evenings/weekends as needed